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All items on our web site, with the exception of our Clearance page, include freight in their price. Most of our items require Large Truck Handling by a Common Carrier. This includes a curbside delivery to your home. For an additional fee, the freight company will deliver your item(s) inside your home, over your threshold. Some of our smaller items can be shipped via UPS.

Relics does not profit from the freight process. Our ultimate goal in this shipping process is to have our items arrive safely to you, their final destination. Because we will not be with you at your home when your shipment arrives, we need you, the buyer, to help the receiving process go as smoothly as possible. When our items are being delivered to you, we are confident that you will take the care necessary to receive our items. Without your help, the freight process has the potential to create a level of dissatisfaction with our products or service that is unwarranted & unnecessary. We are proud of our furniture & when the items leave our warehouse, they have been confidently finished & carefully packaged to ensure a safe arrival to you. With proper handling by the freight company, a safe arrival will be the end result.

Please be aware that it is necessary for you, when you receive our items, to check each item for Visible and or Concealed Damage. When the driver arrives with the items, he most times will allow you to open & inspect each item for damage. If there is obvious damage to an item, refuse delivery of that specific item. If the driver does not want to wait for you to open & inspect the shipment, he is then obligated to allow you to sign the Delivery Receipt with an exception such as “Possible Concealed Damage.” If the driver does not want to wait, & will not allow you to state an exception on the Delivery Receipt, refuse the entire shipment, and contact Relics. Relics will then contact a manager with the freight company & make sure that you receive proper treatment. We will also direct the freight company to contact you and promptly reschedule the delivery.

All Damaged or un-inspected items must be signed for as either Damaged or Possible Concealed Damage. If the furniture, (freight) is damaged but is signed for as Clear, meaning without stating an exception like Possible Concealed Damage or Damaged, the receiving party (you), then assumes full responsibility for the damaged freight & may have no recourse, legal or financial, with the delivering freight company, delivery agent, or Relics Furniture. This would be a worst case scenario & is completely preventable. If you have questions about any of our freight rules, please contact us & we will be happy to fully inform you & instruct you with regard to the process of receiving our freight. If you receive a damaged item & have properly signed for the item as damaged, we will ship a replacement within 2 weeks, arriving to you within 1 week after that. Relics will also then handle the entire claim process for the damaged freight.

Furniture Construction Materials
Our Furniture is made from Solid Hardwoods & Hardwood Veneers. The hardwoods are Basswood & Poplar. The veneer is Birch. In general, we do not use MDF, Chip Board or Particle Board. We do use MDF for the bead board panel of our #865 Bead Board Crib.

Dimensions listed on line, in our price list & in our catalog generally assume our items to have 2 inch feet. Some of the dimensions we list may be inaccurate. Please forgive this oversight. If you need an item to be a specific size, or need a guarantee on a size listed, please contact us & we will be happy to verify any dimension you require.

Lead Time
Because we are a “made to order” company, our standard lead time is 8 - 12 weeks. We can expedite orders if necessary. Cancellation of an order must be initiated at least 4 weeks prior to it’s estimated ship date. If a cancellation is requested after that time there will be a 25% restocking charge if the order has already been begun, or completed.

If your order has been completed, but you wish to delay the shipping, payment on the order will be taken on the day it is completed. Your order may also be subject to an 8% per month warehousing fee. We will replace defective merchandise or defective parts at no charge. Freight Damaged Furniture does not qualify as defective merchandise. Custom work must be paid for completely when the order is placed.

Placing an order with Relics Furniture acknowledges that you have read & agree to these terms of business.

 



CONTACT US

2123 C Broadway St. N.E.
Minneapolis, MN  55413
tele: 612.371.0861
fax: 612.371.4541
relicsff@msn.com

 

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