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All items on
our web site, with the exception of our Clearance page, include
freight in their price. Most of our items require Large Truck
Handling by a Common Carrier. This includes a curbside delivery to
your home. For an additional fee, the freight company will deliver
your item(s) inside your home, over your threshold. Some of our
smaller items can be shipped via UPS.
Relics does not
profit from the freight process. Our ultimate goal in this shipping
process is to have our items arrive safely to you, their final
destination. Because we will not be with you at your home when your
shipment arrives, we need you, the buyer, to help the receiving
process go as smoothly as possible. When our items are being
delivered to you, we are confident that you will take the care
necessary to receive our items. Without your help, the freight
process has the potential to create a level of dissatisfaction with
our products or service that is unwarranted & unnecessary. We are
proud of our furniture & when the items leave our warehouse, they
have been confidently finished & carefully packaged to ensure a safe
arrival to you. With proper handling by the freight company, a safe
arrival will be the end result.
Please be aware
that it is necessary for you, when you receive our items, to check
each item for Visible and or Concealed Damage.
When the driver
arrives with the items, he most times will allow you to open &
inspect each item for damage. If there is obvious damage to an item,
refuse delivery of that specific item. If the driver does not want
to wait for you to open & inspect the shipment, he is then obligated
to allow you to sign the Delivery Receipt with an exception such as
“Possible Concealed Damage.” If the driver does not want to wait, &
will not allow you to state an exception on the Delivery Receipt,
refuse the entire shipment, and contact Relics. Relics will then
contact a manager with the freight company & make sure that you
receive proper treatment. We will also direct the freight company to
contact you and promptly reschedule the delivery.
All Damaged or
un-inspected items must be signed for as either Damaged or Possible
Concealed Damage. If the furniture, (freight) is damaged but is
signed for as Clear, meaning without stating an exception like
Possible Concealed Damage or Damaged, the receiving party (you),
then assumes full responsibility for the damaged freight & may have
no recourse, legal or financial, with the delivering freight
company, delivery agent, or Relics Furniture.
This would be a
worst case scenario & is completely preventable. If you have
questions about any of our freight rules, please contact us & we
will be happy to fully inform you & instruct you with regard to the
process of receiving our freight.
If you receive a
damaged item & have properly signed for the item as damaged, we will
ship a replacement within 2 weeks, arriving to you within 1 week
after that. Relics will also then handle the entire claim process
for the damaged freight.
Furniture
Construction Materials
Our Furniture is
made from Solid Hardwoods & Hardwood Veneers. The hardwoods are
Basswood & Poplar. The veneer is Birch. In general, we do not use
MDF, Chip Board or Particle Board. We do use MDF for the bead board
panel of our #865 Bead Board Crib.
Dimensions listed
on line, in our price list & in our catalog generally assume our
items to have 2 inch feet. Some of the dimensions we list may be
inaccurate. Please forgive this oversight. If you need an item to be
a specific size, or need a guarantee on a size listed, please
contact us & we will be happy to verify any dimension you require.
Lead Time
Because we are a
“made to order” company, our standard lead time is 8 - 12 weeks. We
can expedite orders if necessary. Cancellation of an order must be
initiated at least 4 weeks prior to it’s estimated ship date. If a
cancellation is requested after that time there will be a 25%
restocking charge if the order has already been begun, or completed.
If your order has
been completed, but you wish to delay the shipping, payment on the
order will be taken on the day it is completed. Your order may also
be subject to an 8% per month warehousing fee. We will replace
defective merchandise or defective parts at no charge. Freight
Damaged Furniture does not qualify as defective merchandise. Custom
work must be paid for completely when the order is placed.
Placing an order
with Relics Furniture acknowledges that you have read & agree to
these terms of business.
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